How do I clear my cookies/cache/history?

Make sure to follow these steps with only 1 browser window/tab open.

Internet Explorer 11

  1. Click on the gear wheel in the top right corner.
  2. Open the Safety sub-menu.
  3. Click on 'Delete browsing history…' in the sub-menu.
  4. Select 'Temporary Internet files', 'Cookies and website data', 'History', 'Download History', 'Form data', 'Passwords', and 'Tracking Protection' from the list.
  5. Make sure to deselect 'Preserve Favorites website data' if it is checked.
  6. Click on Delete.
  7. On the bottom of the page the browser notifies you when the browser cache is cleared.
  8. Close Internet Explorer.
  9. Re-open and log back into SpEd Forms.

Also you can do a force refresh by pressing Ctrl + F5 on your keyboard.

Google Chrome

  1. Click on the three vertical lines in the upper right hand corner.
  2. Click on History.
  3. Click the Clear browsing data… button.
  4. Select 'the beginning of time' from the drop down.
  5. Click Clear browsing data button.
  6. Close Chrome.
  7. Re-open and log back into SpEd Forms

Also you can do a force refresh by pressing Ctrl + F5(Windows), CMD + R(Mac) on your keyboard.

Apple Safari

  1. From the Safari browser, pull down the 'Safari' menu and choose 'Clear History and Website Data'.
  2. Select 'all history' alongside the Clear menu.
  3. Click on 'Clear History' for the data, cookies, and history removal to take place on the chosen timeline.
  4. Close Safari.
  5. Re-open and log back into SpEd Forms.

Also you can do a force refresh by pressing CMD + R on your keyboard.

faq_clear_history_cookies_cache.txt · Last modified: 2015/07/22 09:25 (external edit)
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