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faq_clear_history_cookies_cache [2015/07/22 09:18]
sped_forms [Internet Explorer 11]
faq_clear_history_cookies_cache [2015/07/22 09:25] (current)
Line 1: Line 1:
 +====== How do I clear my cookies/​cache/​history?​ =======
  
 +<WRAP center round tip 60%>
 +Make sure to follow these steps with only 1 browser window/tab open.
 +</​WRAP>​
 +
 +===== Internet Explorer 11 =====
 +
 +<WRAP right round box 70%>
 +<WRAP left round box 50%>
 +{{ :​ie_cookies1_new2015.png?​nolink&​400 |}}
 +</​WRAP>​
 +<WRAP right round box 35%>
 +{{ :​ie_cookies2_new2015.png?​nolink&​275 |}}
 +</​WRAP>​
 +</​WRAP>​
 +
 +  - Click on the gear wheel in the top right corner.
 +  - Open the Safety sub-menu.
 +  - Click on '​Delete browsing history...'​ in the sub-menu.
 +  - Select '​Temporary Internet files',​ '​Cookies and website data', '​History',​ '​Download History',​ 'Form data', '​Passwords',​ and '​Tracking Protection'​ from the list.
 +  - Make sure to deselect '​Preserve Favorites website data' if it is checked.
 +  - Click on Delete.
 +  - On the bottom of the page the browser notifies you when the browser cache is cleared.
 +  - Close Internet Explorer.
 +  - Re-open and log back into SpEd Forms.
 +
 +<WRAP center round tip 60%>
 +Also you can do a force refresh by pressing Ctrl + F5 on your keyboard.
 +</​WRAP>​
 +
 +===== Google Chrome =====
 +
 +<WRAP right round box 70%>
 +<WRAP left round box 30%>
 +{{ :​chrome_cookies1_new2015.png?​nolink&​250 |}}
 +</​WRAP>​
 +<WRAP right round box 50%>
 +{{ :​chrome_cookies2_new2015.png?​nolink&​400 |}}
 +</​WRAP>​
 +</​WRAP>​
 +
 +  - Click on the three vertical lines in the upper right hand corner.
 +  - Click on History.
 +  - Click the Clear browsing data... button.
 +  - Select 'the beginning of time' from the drop down.
 +  - Click Clear browsing data button.
 +  - Close Chrome.
 +  - Re-open and log back into SpEd Forms
 +
 +<WRAP center round tip 60%>
 +Also you can do a force refresh by pressing Ctrl + F5(Windows),​ CMD + R(Mac) on your keyboard.
 +</​WRAP>​
 +
 +===== Apple Safari =====
 +
 +<WRAP right round box 70%>
 +<WRAP left round box 40%>
 +{{ :​safari_cookies1_new2015.png?​nolink&​300 |}}
 +</​WRAP>​
 +<WRAP right round box 45%>
 +{{ :​safari_cookies2_new2015.png?​nolink&​350 |}}
 +</​WRAP>​
 +</​WRAP>​
 +
 +  - From the Safari browser, pull down the '​Safari'​ menu and choose 'Clear History and Website Data'.
 +  - Select 'all history'​ alongside the Clear menu.
 +  - Click on 'Clear History'​ for the data, cookies, and history removal to take place on the chosen timeline.
 +  - Close Safari.
 +  - Re-open and log back into SpEd Forms.
 +
 +<WRAP center round tip 60%>
 +Also you can do a force refresh by pressing CMD + R on your keyboard.
 +</​WRAP>​
faq_clear_history_cookies_cache.txt · Last modified: 2015/07/22 09:25 (external edit)
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