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faq_mac_more_support [2015/02/26 08:38]
sped_forms
faq_mac_more_support [2015/02/26 08:39] (current)
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 +====== Where do I go for support? ======
  
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 +Be sure to give your SpEd Forms Administrator clear and concise information. The better information you provide, the more likely your problem will be solved in a timely manner.
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 +__**Step 1:**__ Consult the educator guide or administrator guide. Most support questions are from users who have not completed browser setup for [[Internet Explorer|Internet Explorer]], [[Safari|Safari]] or [[Google Chrome|Google Chrome]]. Answers to most other questions asked by teachers can be found in the Frequently Asked Questions.
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 +__**Step 2:**__ Contact your SpEd Forms Administrator. Your SpEd Forms Administrator is responsible for administering SpEd Forms for your school district. This person will be able to answer most questions about the program. Your designated SpEd Forms Administrator qualifies for technical support from SpEd Forms.
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 +SpEd Forms **ONLY** provides technical support to designated SpEd Forms Administrators,​ Special Education Coordinators and Directors. Your school district or organizational unit may have its own procedures which you should follow first. For example, most service cooperatives require questions to be directed to the SpEd Forms Administrator.
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 +__**Step 3:**__ Contact a Coordinator or Special Education Director. If the SpEd Forms Administrator is unavailable,​ please contact your Special Education Coordinator or Director. These people also qualify for technical support from SpEd Forms.
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 +If your district or organizational unit does not have a designated SpEd Forms Administrator,​ please contact your Special Education Director. Your Director can contact SpEd Forms to designate a SpEd Forms Administrator. Your SpEd Forms Administrator does not need special training but should be accessible to teachers. Their role is to answer common questions and verify issues before contacting SpEd Forms technical support.
faq_mac_more_support.txt · Last modified: 2015/02/26 08:39 (external edit)
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