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helpful_advice [2017/02/03 14:14]
sped_forms
helpful_advice [2017/02/03 16:28] (current)
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 +====== Ensuring a Positive SpEd Forms Experience! ======
  
 +===== Supported browsers with current versions =====
 +
 +=== Internet Explorer (Windows) ===
 +  * 11.0.24 (11.0.9600.18059)
 +  * 11.0.25 (11.0.9600.18097)
 +
 +=== Google Chrome (Windows) ===
 +  * 47.0.2526.73 m
 +  * 47.0.2526.80 m
 +
 +=== Mozilla Firefox (Windows) ===
 +  * 41.0.2
 +  * 42.0
 +
 +=== Mozilla Firefox (Mac) ===
 +  * 41.0.2
 +  * 42.0
 +
 +=== Google Chrome (Mac) ===
 +  * 47.0.2526.73 m (64-bit)
 +  * 47.0.2526.80 m (64-bit)
 +
 +=== Safari (Mac) ===
 +  * OS X 10.9 (Mavericks) - Safari 9.0.1
 +  * OS X 10.10 (Yosemite) - Safari 9.0.1
 +  * OS X 10.11 (El Capitan) - Safari 9.0.1
 +
 +=== Safari (iPad) ===
 +This version is directly tied into the version of the operating system(OS/​iOS) the iPad is currently running. You can only update Safari by updating the iOS.
 +  * iOS Version 9.1 - Mobile Safari 9.0 (601.1.46)
 +  * iOS Version 8.4.1 - Mobile Safari 8.0 (600.1.4)
 +  * iOS Version 7.1.2 - Mobile Safari 7.0 (9537.53)
 +===== Make sure setup has been completed on your browser =====
 +
 +  * [[Internet Explorer|Internet Explorer]]
 +  * [[Google Chrome|Google Chrome]]
 +  * [[Firefox|Mozilla Firefox]]
 +  * [[Safari|Safari]]
 +
 +<WRAP center round important 60%>
 + Check your setup again after updates have been applied.  ​
 +<​WRAP>​NOTE:​ Updates may have been applied automatically or from your Technology staff.</​WRAP>​
 +</​WRAP>​
 +===== Make sure all equipment is functioning correctly =====
 +  * Keyboard
 +    - Powered
 +    - Connected
 +    - No keys sticking
 +
 +  * Mouse
 +    - Powered
 +    - Connected
 +    - No blockage covering optical/​laser port
 +
 +  * Tower/​Computer
 +    - Newest updates applied
 +    - Free of malware and viruses
 +
 +  * Network
 +    - Make sure your internet connection is on and connected.
 +    - You can test this by going to a few websites.
 +
 +
 +===== Disable Autofill/​AutoComplete within SpEd Forms =====
 +
 +[[faq_mac_autofill|How do I disable Autofill/​AutoComplete?​]]
 +
 +===== Bookmark your login page, don't search =====
 +  * You can use your browser'​s methods to create a bookmark/​favorite for your SpEd Forms login page.
 +  * You can also use the link we recently provided on your SpEd Forms login page to create a bookmark. This helps ensure you have the right login page for your SpEd Forms server.
 +
 +<WRAP center round box 36%>
 +{{ :​bookmark_link_new2015.png?​nolink |}}
 +</​WRAP>​
 +
 +<WRAP center round important 60%>
 + If you try to search for SpEd Forms, you may get the wrong site and won't be able to log in.
 +</​WRAP>​
 +
 +
 +===== Make sure your computer'​s time is accurate =====
 +If your system time and date are off, it can cause problems calculating the time for [[what_are_exclusive_rights|Exclusive Rights]].
 +
 +<WRAP center round box 64%>
 +{{ :​system_time_exclusive_rights_new2015.png?​700&​nolink|}}
 +</​WRAP>​
 +
 +===== Use only one browser window/tab logged into SpEd Forms at a time =====
 +If you are logged into SpEd Forms in more than one window/tab, it can cause problems with information being [[faq_forms_mixed_up_info|mixed up]] between students.
 +
 +===== Data validation =====
 +We have started validating some fields to verify the integrity of their data. If you get a message box upon saving or entering a form, you have some invalid data. 
 +
 +<WRAP center round box 37%>
 +{{ :​datavalidation_new2015.png?​nolink|}}
 +</​WRAP>​
 +
 +The highlighted fields indicate the invalid data. Please follow the directions from the pop up to correct.
 +<WRAP center round box 18%>
 +{{ :​datavalidationhighlight_new2015.png?​nolink|}}
 +</​WRAP>​
 +===== Network issues affect the use of SpEd Forms =====
 +
 +If your internet connection drops, you may lose the ability within SpEd Forms to navigate and/or save. 
 +  * Network errors might be shown by a page not loading correctly, blank page or even getting an error message on the screen. If you get any of these, please check your connection. ​
 +  * Sometimes you may even show a connection but your Internet Service Provider (ISP) may be having issues. In this instance, you may want to contact your ISP.
helpful_advice.txt · Last modified: 2017/02/03 16:28 (external edit)
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