====== Ensuring a Positive SpEd Forms Experience! ======

===== Supported browsers with current versions =====

=== Google Chrome (Windows) ===
  * 47.0.2526.73 m
  * 47.0.2526.80 m

=== Mozilla Firefox (Windows) ===
  * 41.0.2
  * 42.0

=== Mozilla Firefox (Mac) ===
  * 41.0.2
  * 42.0

=== Google Chrome (Mac) ===
  * 47.0.2526.73 m (64-bit)
  * 47.0.2526.80 m (64-bit)

=== Safari (Mac) ===
  * OS X 10.9 (Mavericks) - Safari 9.0.1
  * OS X 10.10 (Yosemite) - Safari 9.0.1
  * OS X 10.11 (El Capitan) - Safari 9.0.1

=== Safari (iPad) ===
This version is directly tied into the version of the operating system(OS/iOS) the iPad is currently running. You can only update Safari by updating the iOS.
  * iOS Version 9.1 - Mobile Safari 9.0 (601.1.46)
  * iOS Version 8.4.1 - Mobile Safari 8.0 (600.1.4)
  * iOS Version 7.1.2 - Mobile Safari 7.0 (9537.53)
===== Make sure setup has been completed on your browser =====

  * [[Google Chrome|Google Chrome]]
  * [[Firefox|Mozilla Firefox]]
  * [[Safari|Safari]]

<WRAP center round important 60%>
 Check your setup again after updates have been applied.  
<WRAP>NOTE: Updates may have been applied automatically or from your Technology staff.</WRAP>
</WRAP>
===== Make sure all equipment is functioning correctly =====
  * Keyboard
    - Powered
    - Connected
    - No keys sticking

  * Mouse
    - Powered
    - Connected
    - No blockage covering optical/laser port

  * Tower/Computer
    - Newest updates applied
    - Free of malware and viruses

  * Network
    - Make sure your internet connection is on and connected.
    - You can test this by going to a few websites.


===== Disable Autofill/AutoComplete within SpEd Forms =====

[[faq_mac_autofill|How do I disable Autofill/AutoComplete?]]

===== Bookmark your login page, don't search =====
  * You can use your browser's methods to create a bookmark/favorite for your SpEd Forms login page.
  * You can also use the link we recently provided on your SpEd Forms login page to create a bookmark. This helps ensure you have the right login page for your SpEd Forms server.

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{{ :bookmark_link_new2015.png?nolink |}}
</WRAP>

<WRAP center round important 60%>
 If you try to search for SpEd Forms, you may get the wrong site and won't be able to log in.
</WRAP>


===== Make sure your computer's time is accurate =====
If your system time and date are off, it can cause problems calculating the time for [[what_are_exclusive_rights|Exclusive Rights]].

<WRAP center round box 64%>
{{ :system_time_exclusive_rights_new2015.png?700&nolink|}}
</WRAP>

===== Use only one browser window/tab logged into SpEd Forms at a time =====
If you are logged into SpEd Forms in more than one window/tab, it can cause problems with information being [[faq_forms_mixed_up_info|mixed up]] between students.

===== Data validation =====
We have started validating some fields to verify the integrity of their data. If you get a message box upon saving or entering a form, you have some invalid data. 

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{{ :datavalidation_new2015.png?nolink|}}
</WRAP>

The highlighted fields indicate the invalid data. Please follow the directions from the pop up to correct.
<WRAP center round box 18%>
{{ :datavalidationhighlight_new2015.png?nolink|}}
</WRAP>
===== Network issues affect the use of SpEd Forms =====

If your internet connection drops, you may lose the ability within SpEd Forms to navigate and/or save. 
  * Network errors might be shown by a page not loading correctly, blank page or even getting an error message on the screen. If you get any of these, please check your connection. 
  * Sometimes you may even show a connection but your Internet Service Provider (ISP) may be having issues. In this instance, you may want to contact your ISP.