Some additional setup is required when taking advantage of the 835 X12 import files that DHS provides. Go to Utilizing 835 X12 response data from DHS for more information and for an outline of the entire import process.
The revised “Import claims response (835)” page allows you to import 5010 or 4010 files.
The file will then be processed. This may take some time depending on the number of claims in the import file.
On the “Match claims response to claims transmission” page, you can search for recent responses or use the current (default) response ID. Claims are listed in the table under Update Claims. To update the database with the information from these claims, click on “Update claims”.
DHS uses a claim line to reverse the original (with a negative amount) and then includes another claim to pay the correct amount. If you simply “Update Claims”, some reversed claims may run out-of-order and overwrite the correct paid amount (this will greatly skew your results). To keep your results accurate, choose the “Ignore red claims” option before you click “Update Claims”. This updates existing claims to the correct amount.