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helpful_advice [2017/02/03 22:28] sped_forms |
helpful_advice [2021/03/03 11:36] (current) |
| ====== Ensuring a Positive SpEd Forms Experience! ====== |
| |
| ===== Supported browsers with current versions ===== |
| |
| === Google Chrome (Windows) === |
| * 47.0.2526.73 m |
| * 47.0.2526.80 m |
| |
| === Mozilla Firefox (Windows) === |
| * 41.0.2 |
| * 42.0 |
| |
| === Mozilla Firefox (Mac) === |
| * 41.0.2 |
| * 42.0 |
| |
| === Google Chrome (Mac) === |
| * 47.0.2526.73 m (64-bit) |
| * 47.0.2526.80 m (64-bit) |
| |
| === Safari (Mac) === |
| * OS X 10.9 (Mavericks) - Safari 9.0.1 |
| * OS X 10.10 (Yosemite) - Safari 9.0.1 |
| * OS X 10.11 (El Capitan) - Safari 9.0.1 |
| |
| === Safari (iPad) === |
| This version is directly tied into the version of the operating system(OS/iOS) the iPad is currently running. You can only update Safari by updating the iOS. |
| * iOS Version 9.1 - Mobile Safari 9.0 (601.1.46) |
| * iOS Version 8.4.1 - Mobile Safari 8.0 (600.1.4) |
| * iOS Version 7.1.2 - Mobile Safari 7.0 (9537.53) |
| ===== Make sure setup has been completed on your browser ===== |
| |
| * [[Google Chrome|Google Chrome]] |
| * [[Firefox|Mozilla Firefox]] |
| * [[Safari|Safari]] |
| |
| <WRAP center round important 60%> |
| Check your setup again after updates have been applied. |
| <WRAP>NOTE: Updates may have been applied automatically or from your Technology staff.</WRAP> |
| </WRAP> |
| ===== Make sure all equipment is functioning correctly ===== |
| * Keyboard |
| - Powered |
| - Connected |
| - No keys sticking |
| |
| * Mouse |
| - Powered |
| - Connected |
| - No blockage covering optical/laser port |
| |
| * Tower/Computer |
| - Newest updates applied |
| - Free of malware and viruses |
| |
| * Network |
| - Make sure your internet connection is on and connected. |
| - You can test this by going to a few websites. |
| |
| |
| ===== Disable Autofill/AutoComplete within SpEd Forms ===== |
| |
| [[faq_mac_autofill|How do I disable Autofill/AutoComplete?]] |
| |
| ===== Bookmark your login page, don't search ===== |
| * You can use your browser's methods to create a bookmark/favorite for your SpEd Forms login page. |
| * You can also use the link we recently provided on your SpEd Forms login page to create a bookmark. This helps ensure you have the right login page for your SpEd Forms server. |
| |
| <WRAP center round box 36%> |
| {{ :bookmark_link_new2015.png?nolink |}} |
| </WRAP> |
| |
| <WRAP center round important 60%> |
| If you try to search for SpEd Forms, you may get the wrong site and won't be able to log in. |
| </WRAP> |
| |
| |
| ===== Make sure your computer's time is accurate ===== |
| If your system time and date are off, it can cause problems calculating the time for [[what_are_exclusive_rights|Exclusive Rights]]. |
| |
| <WRAP center round box 64%> |
| {{ :system_time_exclusive_rights_new2015.png?700&nolink|}} |
| </WRAP> |
| |
| ===== Use only one browser window/tab logged into SpEd Forms at a time ===== |
| If you are logged into SpEd Forms in more than one window/tab, it can cause problems with information being [[faq_forms_mixed_up_info|mixed up]] between students. |
| |
| ===== Data validation ===== |
| We have started validating some fields to verify the integrity of their data. If you get a message box upon saving or entering a form, you have some invalid data. |
| |
| <WRAP center round box 37%> |
| {{ :datavalidation_new2015.png?nolink|}} |
| </WRAP> |
| |
| The highlighted fields indicate the invalid data. Please follow the directions from the pop up to correct. |
| <WRAP center round box 18%> |
| {{ :datavalidationhighlight_new2015.png?nolink|}} |
| </WRAP> |
| ===== Network issues affect the use of SpEd Forms ===== |
| |
| If your internet connection drops, you may lose the ability within SpEd Forms to navigate and/or save. |
| * Network errors might be shown by a page not loading correctly, blank page or even getting an error message on the screen. If you get any of these, please check your connection. |
| * Sometimes you may even show a connection but your Internet Service Provider (ISP) may be having issues. In this instance, you may want to contact your ISP. |