From the main Administration Menu, click “Organization”.
On the Organization page, click the blue “Form letters” link.
On the “Form letters” page, click the “Add form letter” button.
Optionally, select a category from the “Category” drop down list box.
Enter a name for the form letter in the “Title” text field.
Click the “Add” button.
There is now a new, blank form letter in the list.