Employment Application

Third-Party Billing and Quality Control Specialist

Job description

Join the SpEd Forms team as part of a fast-paced software development business. SpEd Forms is used every day by thousands of teachers. SpEd Forms is seeking a talented candidate with exceptional customer service skills to provide outstanding service. 

As a Third-Party Billing and Quality Control Specialist, you will serve as the primary resource for answering questions, resolving issues, and providing training and technical support for MA Forms. You will perform ongoing quality checks on programming changes made to SpEd Forms software products before they are released. You will solve problems following established practices and procedures.

What you’ll do:

• Provide technical assistance and support to customers regarding software products.
• Respond to and answer questions from customers that arise from support requests and phone calls.
• Deliver exceptional customer service in all customer interactions.
• Manage customer follow-up in a timely manner.

• Develop and maintain a thorough knowledge of the SpEd Forms product suite.

• Clearly document software issues in Jira.

• Clearly document support requests.

• Assure quality control of software changes.
• Collaborate with charter schools and service providers to establish procedures for properly documenting reimbursable health-related IEP services.
• Prepare and submit reimbursable MA claims and eligibility files to DHS on behalf of contracting charter schools using MA Forms.
• Receive claims and eligibility response files from DHS and import them to MA Forms.
• Adhere to company procedures and policies.
• Behave and present in a professional manner consistent with job responsibilities.
• Maintain a clean, efficient, professional and productive work environment in the company office or home office.
• Function collegially with coworkers.

What you’ll need:

• To be honest, ethical, and work with integrity at all times.

• To be a high school graduate with a minimum of two (2) years of experience working in an educational setting and/or with medical billing. Post high school training in medical billing, secretarial science or a related field preferred.
• Working knowledge of medical assistance billing procedures and practices. Prior experience using MA Forms is highly desirable.

• Possess or quickly develop a basic understanding of special education. Prior experience working in a school setting is highly desirable.

• Familiarity with general office productivity software (i.e., word processing, spreadsheet, database, browsers, email, etc.). Proficient with G Suite preferred.

• Demonstrate ability to work independently.

• Demonstrate organizational skills with the ability to multitask, prioritize and meet deadlines.

• Demonstrate excellent communication, customer service and phone etiquette skills when dealing with customers.

• Demonstrate appropriate human relations skills, judgment and discretion in dealing with customers, coworkers and supervisors.

• To maintain confidentiality, adhere to FERPA and HIPAA guidelines and regulations.

• If you choose to work from home, you must have a dedicated, distraction-free home office.

• Your permanent residence must be in Minnesota or South Dakota.

What you’ll receive:

• A starting wage of $24.00/hour.
• Benefits package including medical, dental, and vision insurance plans for self and family.

• Employer-matched Simple IRA (up to 3%).

• Paid time off immediately upon hire.

• A family-friendly company culture.

• The opportunity to work with a highly talented team.

• Genuine opportunity for advancement.
• The option to work in our Sioux Falls, SD office.
• The option to work from home anywhere in Minnesota or South Dakota.

Job Type:

This is a full-time role, working 40 hours per week.

Pay: $24.00 per hour.